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Terms and conditions

The information used to describe the products and / or services available on the site does not represent a contractual obligation on the part of Miluna Maison, these being used exclusively as a presentation.

By launching an order on the site, the customer agrees with the form of communication (telephone or e-mail) through which MILUNA MAISON carries out its operations on the site.

The CONTRACT is considered concluded between MILUNA MAISON and the CUSTOMER at the moment of receiving by the CUSTOMER from MILUNA MAISON, the order confirmation notification. Therefore, the CONTRACT enters into force upon confirmation of the ORDER by MILUNA MAISON.

The terms and conditions of use can be modified at any time by updating this SITE, these modifications becoming mandatory and with immediate effect for all USERS / CLIENTS.

At the same time, by placing an order by you on this site, you explicitly acknowledge that this order implies a direct obligation to pay the seller Miluna Maison.

In case of defective execution of an order, through the express fault of Miluna Maison, the latter can be held liable only for the return of the amount paid by the customer for that order (of the defective product). However, the amount will be refunded only on condition that the products sent are returned in the original condition in which they were received (without damaging the products or their packaging). Payment for return shipping is the responsibility of the customer.

 All orders are packaged according to the requirements of courier companies, therefore we do not assume responsibility for any damage caused by the carrier, but we will always try to offer a solution for any problems.

We reserve the right to change the price of the products presented on the site without prior notice.

We assume that the value of the order placed by you will not change after its confirmation by email to the address specified by you at registration.


Miluna Maison SRL

Headquarters Street Peroni, nr 23, ap 15, sector 4. Bucharest Romania

CUI 43403139




Miluna Maison SRL, as author, owner, administrator of the website www.MILUNA.RO, respects the privacy and security of the information provided by you when using this website, including personal data, the purpose for which it was created and apply this Privacy Policy.

Your access / visit to this website is subject to the terms and conditions of use and the privacy policy, implies your explicit acceptance of them and represents the entire agreement (contract) between the parties.

MILUNA MAISON reserves the right to change and update at any time the content of the website, as well as this Privacy Policy and the Terms and Conditions of Use, without any prior notice. Therefore, please visit this section periodically to check the Terms and Conditions that you have agreed to abide by.

The terms and conditions presented are valid and apply for the website and for which Miluna Maison has the quality of author / owner / administrator.

The correct information of the users of this site is important for us, so we will explain in detail, in the following lines, what data we collect from you, how we use it, for what purpose we use it and what are your rights in this context. .

It is important to say what we mean when we use the term PERSONAL DATA - any data about a natural person, which can lead, directly or indirectly, to the identification of that person. Included here are the Name, any Identification Number, any Location information and any other online identifier such as the device used to access the internet, the IP address or the information obtained through cookies.

Regarding the AGREEMENT, in the context of the collection and use of your data, we have taken all technical measures so that you can provide us with this agreement in full knowledge of the facts, from the first to the last interaction with this site.

Protection of your data

Our purpose, in terms of social media, is advertising, and the new rules for the protection of personal data (GDPR) are part of this context. Therefore, we promise that the security of your data is a priority for us and that we use this data for the sole purpose of providing you with a personalized experience both on our website and on the online platforms on which we promote our products and services ( Facebook, Google).

How we use your data

We use your data only if we have your consent, in several ways, depending on their nature. Below we have detailed all the types of data we collect and how we use them later:

Email Address

If you have provided us with your email address, we will use it to send you information emails about our products, but also about the articles and resources that we periodically publish on this site;

First name and last name

If you have provided us with your First Name and Last Name, we use this data to personalize the emails you receive from us. The platform we use for email marketing (, allows us to customize based on data provided by subscribers; Also, where applicable, we use this data to invoice the products ordered on the site.

Phone number

If you have provided us with the Telephone Number, we use this data to be able to contact you quickly, to confirm orders and to present delivery data. courses / events;

Company Name

If you have provided us with the name of the company you work for, or manage, we use this data to invoice the ordered products.

Billing data

If you have provided us with the invoicing data (CNP, CUI, Trade Register Registration Number, Company Headquarters Address, Bank Account, Bank Name, Name of Legal Representative, Function of Legal Representative), we use this data to prepare invoices.

Browser / IP / device data

If you have agreed to collect details about Browser, IP, Device, we use this data to determine how you use our site, the purpose being to make the necessary changes so that you can more easily find the information you are looking for;


We have taken all technical measures so that you are not obliged to provide us with any data (everything is optional), but it is good to know that without them it is possible that certain parts of the site will not work properly, not we may collaborate, or we may not notify you of services in our portfolio that you may be interested in.

Sharing personal data

We have not sold, we do not sell and we will never sell your data to third parties. We offer services that are based on the trust of customers and potential customers, and the security of personal data is essential in this process.

The only entities that have access to the data of the users of this site are the agencies or suppliers with which we collaborate based on contracts containing confidentiality clauses, without which we could not carry out our activity and, in exceptional cases and only on the basis of official requests, public institutions that apply the law in Romania.

The only data about users of this site, to which third parties have access, are aggregated and anonymized - based on which users cannot be identified.

Our marketing messages

If we have your consent, we will send you, by email, marketing messages in order to inform you about promotional offers, new collections and articles published on our site.

Unsubscribe from the newsletter

You can unsubscribe from the newsletter at any time, using one of the methods below:

  • By clicking on the unsubscribe link from any newsletter already received from us;
  • By sending an email to us, requesting unsubscription.

In either case, we will ensure that you no longer receive our email marketing messages. Any request in this regard will be resolved within 48 hours of receipt.

Addressing users through online advertising

We run online advertising campaigns to inform you about the products we offer and / or about the articles published on this site.

In this context, we use two advertising networks - Facebook and Google / DoubleClick, as well as several techniques for targeting users in campaigns - based on demographics (gender, age, geographic distribution, proximity), or interests - made available to us by the networks mentioned above.

Often, our ads, which you see on other sites, are displayed based on the information we have about you (for example, when you visit or sign up for a particular product on our site, you will then be addressed, on Facebook or in the Google partner network, with advertising for that product or other products).

Your rights in the context of data

Here are your rights in the context of data collection and processing.

  1. The right to be informed about how your data is collected and used;
  2. The right to access the data we have about you;
  3. The right to request the rectification of the data we have about you;
  4. The right to request the deletion of the data we have about you;
  5. The right to request the cessation of the sending of marketing messages to you;
  6. The right to request the sending of your personal data to you or to another operator;
  7. The right to file a complaint, regarding the use of your data, to the competent bodies.

The above rights are not absolute and there are exceptions. For any questions in this context, please send us an email at

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